How to pay your rent
There are several ways you can pay your rent.
Pay online
You can pay your rent securely online.
Direct Debit
Direct Debit is simple, convenient and safe. Visit the Direct Debit website to find out how it works, the benefits and the safeguards that will help you manage your finances effectively.
You will need to fill in the following form to set up a Direct Debit for your rent:
You must then return the form to:
North Yorkshire Council
Mercury House
Station Road
Richmond
DL10 4JX
Contact us if you have any questions.
Debit or credit card
Contact us to pay by debit or credit card.
Cash
You can pay by cash at our community offices. Do not send cash in the post.
Paying by cheque
Cheques need to be made payable to North Yorkshire Council.
Problems paying your rent
You can find out what to do if you are struggling to pay your rent here.
If you can pay, but do not
We take every step needed to recover rent from tenants who do not have a genuine reason for their arrears.
We send letters to all tenants who fall behind with payments. Do not ignore them.
If you are a secure tenant
If you are a secure tenant and you do not clear the arrears or speak to your housing management officer straight away to make a suitable repayment arrangement, we will serve you with a notice seeking possession. It stays in place for a year and can be renewed if there are still arrears on your account.
If you have failed to make and maintain a repayment arrangement or clear the arrears in full within four weeks of the notice being served, we may apply to court for a possession order. You will have to pay court costs if this happens.
We will continue to write to you and visit you to try to discuss your arrears. It is also very important that you make contact with your housing management officer.
You will receive confirmation of the court hearing date in writing. It is very important that you attend as you will need to explain to the judge why you have not made your payments.
If you make an offer to make payments by instalments, the court may agree to adjourn your case. This will stay in force until all the arrears are paid in full.
If you do not make an arrangement to repay your arrears, or you default on the agreement made at court, we will request another hearing or ask for outright possession of your home. This is called an eviction warrant, which would give us the right to send a bailiff to evict you from your home.
If you are an introductory tenant
If you are an introductory tenant, you will be served with a notice of possession proceedings, which states our intention to seek a court order for possession of your home.
The court can automatically give us possession of your home as you do not have the same rights as a secure tenant.
If you are evicted
We will continue to take action to recover the amount of rent owed to us.
If you contact us because you are homeless due to non-payment of rent, you may be considered to have made yourself homeless intentionally and you would not be entitled to alternative permanent council accommodation.