Salary: £51,356 to £55,539
Grade: N
Contract type: Permanent
Hours: Full time - part time considered
Closing date: 5 October 2025
Interview date: Week commencing 13 October
Location: Harrogate
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At North Yorkshire Council, our Transformation Services team is driving change across the organisation to deliver smarter, more efficient services. We are a large, high-performing and well-respected team, proud to support a wide range of functions - from corporate services like Finance, HR and Technology to front-line areas such as Social Care, Education, Housing and Leisure. Our work delivers long-term benefits, improves outcomes for residents and has earned both local and national recognition for achieving real, impactful change.
Why join us?
We are in an exciting phase of transformation. Since the formation of the unified North Yorkshire Council in 2023, we have embraced the opportunity to innovate, integrate and enhance how we serve our communities. Our work is varied, meaningful and impactful and we are only just getting started.
Our transformation service is at the heart of this journey. We are enabling greater customer self-service, championing ‘digital first’ approaches and exploring commercial opportunities to generate income. We are also introducing new ways of working that are more agile, collaborative and future-focused.
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Current opportunities
Lead Service Designer - Harrogate
Lead Service Designer - Northallerton
Salary: £51,356 to £55,539
Grade: N
Contract type: Permanent
Hours: Full time - part time considered
Closing date: 5 October 2025
Interview date: Week commencing 13 October
Location: Northallerton
Lead Service Designer - Selby
Salary: £51,356 to £55,539
Grade: N
Contract type: Permanent
Hours: Full time - part time considered
Closing date: 5 October 2025
Interview date: Week commencing 13 October
Location: Selby
Lead Service Designer - Scarborough
Salary: £51,356 to £55,539
Grade: N
Contract type: Permanent
Hours: Full time - part time considered
Closing date: 5 October 2025
Interview date: Week commencing 13 October
Location: Scarborough
What our team values
When we asked our team what they love about working here, they said:
- the people – supportive, skilled and passionate colleagues
- flexibility – a hybrid working model that balances home, hub and county-wide collaboration
- diversity of work - no two projects are the same and every day brings new challenges
- community and connection – our local transformation hubs in Northallerton, Harrogate, Scarborough and Selby offer great connectivity and a strong sense of belonging
Hear from our team
Uche, Business Analyst
“I joined the council earlier this year, bringing with me a decade of experience in the private sector. Transitioning into the public sector has been an incredibly rewarding journey, particularly within the Business Analysis team. The support and guidance from my colleagues and line manager have been instrumental in helping me integrate smoothly into my new role.
This strong foundation has enabled me to contribute effectively from the outset and I am currently engaged in a range of diverse projects spanning transportation, IT, property and climate change. These opportunities have significantly enriched my skills and broadened my experience as a business analyst.”
Mark, Senior Business Analyst
“I recently joined North Yorkshire Council’s Business Analyst team, after 20 years as a BA in the private sector. I’ve been welcomed by an incredibly supportive and passionate team and it’s been exciting to dive into work that truly makes a difference to our residents, local businesses and colleagues. Everyone is committed to driving positive change and it’s amazing to be part of it. There are subtle changes between Public and Private sectors, but nothing major, the same analysis techniques are used across the BA discipline. Excited for what’s ahead and driven to help shape meaningful, efficient services for the people of North Yorkshire.”
Rebecca, Senior Business Analyst
“Working as a Senior Business Analyst within the Transformation Directorate has been an incredibly rewarding experience. I’ve had the opportunity to contribute to a wide range of service areas and projects, where my analysis has directly supported meaningful improvements for services, employees and the citizens of North Yorkshire. From developing strategic Target Operating Models and service plans to leading system replacement and procurement initiatives, every project brings something new. I’ve also played a key role in council-wide, cross-functional programmes - especially during the post-LGR transformation - where identifying and driving improvement opportunities is central to our work. Within the BA team you’re supported to grow and develop; I’ve gained my Lean Six Sigma Green Belt working with NYC and use these skills to help deliver impactful change.”
Alice, Programme Manager
“I previously started working for the council in 2011 as an apprentice, since then I have worked in multiple areas including business support, recruitment, payroll and then moved into projects and programmes in 2014. I have been able to complete a degree in Leadership and Management whilst working which has really supported me to progress within my career. Initially I was a projects and change officer, I was promoted to become a project manager and am now a programme manager. I have always really enjoyed the variation of work which the team gets involved with, I have worked in all areas of the council as well as with external partners such as Health, voluntary and community organisations, the Department for Education and other local authorities. I am currently working on the customer programme which is a mixture of work with customer services and with the rest of the organisation to ensure the customer is put at the heart of all our services. In addition to this I get involved in recruitment, team development and process improvement as part of the management team within the service as well as line-managing other project managers.”
Mark, Senior Project Manager
“Working within the Projects and Programmes Team at North Yorkshire Council will gain you exposure and insight into a wide range of public sector services that really make a difference to the people of beautiful North Yorkshire. No two projects are the same and you will be joining a friendly and supportive team, where help and advice is always available via the many peer support groups that are in place for new entrants and long servers alike... I joined the council as an experienced project manager from another sector a year after local government reorganisation, and I’m currently working on the overall Service Convergence programme, converging all the many teams from the previous eight councils into single fully aligned and consistent services across the whole county. This work has made me realise what an impact all the services have on the daily lives of our residents and I feel that I am undertaking a meaningful and rewarding project role.”
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Your opportunity
We are looking for project and change professionals who are:
- positive and proactive, with a ‘can do’ attitude
- skilled at building relationships and influencing stakeholders
- experienced in delivering change across diverse services
- creative, resilient, and passionate about making a difference
Our commitment to you
- a supportive, inclusive, and ambitious team culture
- real opportunities to shape the future of local government
- a strong focus on learning, development, and career progression
- we offer flexible working arrangements and provide staff with the technology they need to work from a variety of locations, including from home
- you will also have the opportunity to contribute to projects that matter - to you, to us, and to the people of North Yorkshire
Be part of something bigger
This is more than a job - it is a chance to be part of a team that is transforming how local government works. If you want to make a real difference and be part of a forward-thinking, innovative council, we would love to hear from you.
Apply now and help shape the future of North Yorkshire.
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Why work for us
We are a strong performing authority, with supportive political leadership and talented teams providing the platform to have a fulfilling, challenging and successful career in a truly stunning place.
A recent peer survey found that we are a good place to work, with strong leadership and a loyal and committed workforce who have access to well-regarded training and development.
We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression allowing you to manage your own development journey and empowering you to control your career.
We believe in the importance of inclusion, which is why we are always working towards being a more diverse, equitable and inclusive employer. Find out more about our equality, diversity and inclusion work on our working for us page. You can bring your whole self to work and we will support you to be the best that you can be.
Our values are Inclusive, Ambitious, Creative, Together (‘I ACT’). Our values, behaviours and ambitions underpin everything we do. These values guide how we are – with our customers, partners and each other – and help drive the way we work together to achieve our ambitions. The success of our new council is achieved not just by what we do, but also how we do it. I ACT values are described in our behaviours, enabling all of us to demonstrate our values in everything we do and to establish a culture that supports our diverse communities across North Yorkshire.
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
- a local government, career average employer contribution pension scheme
- salary sacrifice schemes
- modern flexible working practices
- learning and development packages
- career advancement opportunities
- employee discount benefits including shopping and gym discounts
- green car and cycle schemes
- travel loans
- Health Assured – confidential help and support for your wellbeing
You can find more information on the range of benefits we offer on our total rewards page.
Watch this video to find out about our employee networks.
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Living and working in North Yorkshire
North Yorkshire really is a stunning, vibrant county with safe communities and excellent education. Over the past two years the new national crime figures have revealed North Yorkshire to be the safest place in England. It is rich in heritage and culture, in a back drop of outstanding natural beauty, vibrant cities, market towns, quaint villages, stunning rural and coast landscapes. We can also boast having three towns in the top ten of the UK Halifax quality of life survey.
If you are considering relocating to North Yorkshire, we provide a comprehensive relocation benefits package - subject to eligibility - and as a whole North Yorkshire offers some great employment opportunities for your family members along with a substantial number of good to outstanding performing schools. A simply stunning location to live and work, we really do have it all! Read our relocation policy for more information.
The county benefits from excellent road and rail links, with easy access via the East Coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London just two hours away by train. North Yorkshire borders the Lake District, Lancashire, County Durham, and Yorkshire and Humber regions with all they have to offer.
You can find out more about what North Yorkshire has to offer on the Visit North Yorkshire website.
Contact us and apply
If you feel you have the skills, passion and drive that we are seeking, we want to hear from you.
For an informal chat about opportunities available across the county, please send your CV to sophie.hills@northyorks.gov.uk.
To apply for any role, please submit your application via our jobs and careers site.
We will not accept applications from agencies.