Our response times to traffic signal faults depend on the urgency of the fault and the time of day the fault is reported.
Some fault repairs require specialist equipment, cable repair or traffic management; these may take longer to resolve.
|Type of fault||To be attended||Attended (within)||Repaired|
|Urgent faults, for example, lights all out, damaged equipment or red lamps out in normal working hours||8am - 10pm Monday to Friday||3 hours||16 hours|
|Urgent faults, for example, lights all out, damaged equipment or red lamps out outside normal working hours||10pm - 8am Monday to Friday and 24-hours a day at weekends and bank holidays||4 hours||16 hours|
|Non-urgent faults, for example, all other lamp faults||8am - 6pm Monday to Friday||8 hours||16 hours|
|Deferred faults||8am - 6pm Monday to Friday||-||32 hours|
Where there is a problem with the electricity supply, the electricity company aims to attend to the fault within three hours. The time to restore the supply will depend on the amount of work involved.