If you need us to carry out repair work, contact us as soon as possible using our online form.
Do not use this form to report an emergency repair, or to request repairs to privately owned or privately rented homes.
Emergency out of hours repairs service
If you need an out-of-hours emergency repair, contact us .
Only contact us in the case of the following emergencies:
- gas leaks
- water leaks - burst pipes or tanks
- light failures in bathrooms or kitchens
- bare live wires
- loss of electric power
- blocked or unusable toilet - if there is only one in the property
- blocked or broken soil waste pipe causing serious leak of sewage into dwelling - flats only
- structural damage caused by storm, flood, accident or dangerous structures
- failure of central heating - only for households with older, disabled or very young residents in winter only
- unsecure ground-floor windows and doors
All other enquiries will be dealt with during office hours.
The opening hours of our emergency repair line are:
- Monday to Thursday: 5.15pm-8.45am
- Friday to Monday: 4.45pm-8.45am
- 24-hour call-out on bank holidays
Adapting your home
If you want to carry out home improvements, such as installing new light fittings or doors, or connecting your own gas appliances, complete our online form to seek our permission.
Request approval for an adaptation
You should not start work until you have heard from us.
When we propose improvements to your home
We will tell you when work is due to start and what we plan to do. This can include rewiring or fitting new kitchens and bathrooms. If you do not want the work to be done, tell us as soon as you can.
Our contractor will visit to explain details of the work and answer any questions
You will be asked to make choices of styles and colours, if we are replacing your kitchen.
At this point, you will be given a programmed date, which could change depending on progress on site. You will be told about any change in writing.
You will receive letters confirming the start date of the work 21 days and seven days before it is due to begin.
You will receive a decoration pack once the work has been identified and confirmed.
On site
Once work has started, you will be expected to move and/or protect your furniture and belongings. We can help if you are unable to do this.
Each work element will take about one week. For example, if you are having a bathroom and kitchen replaced, it will take two weeks, with further time to complete wall and floor finishes.
When the work is complete, it will be jointly inspected by us and our partner contractor. At this point, any outstanding defects will be recorded and made good as soon as possible.
After completion
You will be given a booklet containing the helpline numbers and contacts you will need if there is a problem.
Our housing department will be notified and any disturbances allowances, if they apply, will be processed and sent to you.
You will be asked to complete a satisfaction survey.
Any defects will be made good by the contractor for 12 months.
Housing improvement programme
You can find out more about our current schedule of works on our housing improvement programme page.